Payment Information

What payment methods do you accept for orders?

We are pleased to offer our services exclusively to the Bangalore market. For your convenience, we accept secure and reliable payment methods, including Card, UPI, and Net Banking, ensuring a seamless transaction process.

Is my payment secure on your website?

Our range of secure payment options are secure and we assure you that your financial details are handled with the utmost professionalism and security.

Can I make a partial payment or pay in installments?

At Curtain Craft, we regret to inform you that partial payments and installment plans are not currently available. As part of our standard payment policy, we kindly request full payment at the time of purchase. We appreciate your understanding and cooperation in adhering to our payment terms. Should you have any further inquiries, please don't hesitate to reach out to our dedicated customer support team.

Any additional charges or taxes added to the order total?

The order total includes the product price, along with any applicable taxes and shipping fees. We are committed to transparent transactions, and there are no concealed charges. Your final order summary will reflect the complete cost, ensuring a seamless and clear purchasing experience. Should you have any further queries regarding your order or pricing, our team is always available to provide clarifications and assistance.

Do you offer any discounts or promotions on payments?

We extend a special discount on your first order as a token of appreciation for choosing us. Additionally, we regularly introduce exclusive discounts and promotions during certain festivals and events, which we promptly communicate to all our registered patrons. To ensure you stay updated on these exciting offers, we encourage you to register your email address on our website. By doing so, you'll receive timely notifications about our latest deals and promotions.

How can I request an invoice for my purchase?

We will promptly send the invoice for your purchase to the email address associated with your order, upon successful payment. Should you encounter any issues or require further assistance, please don't hesitate to contact our dedicated customer support team.

Orders and Returns

How can I place an order on your website?

Placing an order on the Curtain Craft website is a breeze! Here are three easy steps for clients to follow:

  • Browse and Select: The first step to placing an order on the Curtain Craft website is to browse through our extensive collection of curtains and blinds. Our user-friendly website allows clients to explore various styles, colors, and fabrics, helping them find the perfect match for their space.
  • Customize and Measure: Once the client has chosen their desired curtains, they can easily customize their order. With our intuitive online tool, they can input their window and door measurements or choose from standard sizes to ensure a precise fit. The option to personalize curtain dimensions guarantees a tailored solution for their unique needs.
  • Checkout and Delivery: After finalizing their selection and customization, clients can proceed to the secure checkout process. Here, they can review their order details and make payment by card, UPI, or net banking. Once the payment is confirmed, we swiftly process the order, and the curtains are delivered directly to their doorstep, ensuring a seamless and hassle-free shopping experience.

Can I make changes to my order after it has been placed?

No! Once an order is placed, we are unable to accommodate any changes. As each order is meticulously customized to meet your specific preferences. And any alterations after placement become impractical. We kindly advise our valued customers to carefully review and finalize their selections during the ordering process. Should you have any inquiries or require assistance, please do not hesitate to reach out to our dedicated customer support team. Your satisfaction is of the utmost importance to us, and we appreciate your understanding in adhering to our ordering policies.

What is your order processing time and delivery schedule?

Our standard order processing time and delivery schedule typically require up to 10 business days. During this period, our dedicated team ensures that each order is meticulously processed, tailored to your specifications, and prepared for prompt delivery. We strive to provide timely and efficient service to ensure your curtains and blinds reach you in perfect condition, ready to elevate your living spaces.

Can I cancel my order, and will I receive a full refund?

At Curtain Craft, we highly value your patronage. For detailed information regarding order cancellations and the refund process, we kindly recommend referring to our comprehensive "Cancellation Policy" available on our website. Should you require specific details about our cancellation policy, our dedicated customer support team would provide prompt and courteous assistance.

What should I do if my order arrives damaged or with missing items?

In the event that your order arrives damaged or with missing items, we sincerely apologize for any inconvenience caused. We have a comprehensive return policy in place to address such situations promptly and professionally. Kindly refer to the return policy section on our website for detailed instructions on how to proceed. Our dedicated team will swiftly arrange to do the needful to ensure your complete satisfaction. Your valued patronage is of utmost importance to us, and we are committed to resolving any issues with the utmost care and efficiency.

Can I track the status of my order during delivery?

Certainly! We provide a convenient tracking feature that allows you to monitor the status of your order during the delivery process. Once your order is dispatched, you can access tracking information directly on our website. By entering your order details, you will be able to stay updated on the real-time progress of your curtains or blinds as they make their way to your doorstep.

What is your return policy, and how can I initiate a return?

At Curtain Craft, we highly value your patronage and strive to ensure your satisfaction with every purchase. For detailed information regarding our return policy and the process to initiate a return, we kindly direct you to visit the dedicated "Return Policy" section on our website. There, you will find comprehensive guidelines and step-by-step instructions on how to proceed with the return process. Should you have specific inquiries or require further assistance, our dedicated customer support team is always available to provide prompt and helpful guidance.

Are there any items that cannot be returned or exchanged?

Made-to-Measure items (this includes Custom-Made Curtains) cannot be returned or exchanged for change of mind, incorrect measuring, or incorrect colour choice, unless they are faulty, damaged or missing. We suggest you order fabric swatches before ordering.

Do You Need Assistance to Choose the Right Fit or for Measuring?
Our Support Team Can Help! .